There are burn marks on the drum unit

Tech001 · ‎07-15-2019

If I call the support line, they say they will charge to help me.... So I am here asking for help.

Do any of you know what's going on with these burn marks / rust mark?

CherylO-Xerox · ‎07-19-2019

Hi Tech1,

Thank you for using the Support Forum. Was there a paper jam? It looks like the heat continued for too long possibly on a coated paper that was to thick maybe. I would suggest checking that all of the paper / stock they are using is with in specifications. Obviously there is no way to fix that drum it will need to be replaced.

Thanks,
CherylO-Xerox
Community Manager

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There are burn marks on the drum unit

Re: There are burn marks on the drum unit