If I call the support line, they say they will charge to help me.... So I am here asking for help.
Do any of you know what's going on with these burn marks / rust mark?
Hi Tech1,
Thank you for using the Support Forum. Was there a paper jam? It looks like the heat continued for too long possibly on a coated paper that was to thick maybe. I would suggest checking that all of the paper / stock they are using is with in specifications. Obviously there is no way to fix that drum it will need to be replaced.