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Tech001
New Member
New Member
‎07-15-2019 10:33 AM

There are burn marks on the drum unit

Product Name: Phaser 3330
Operating System: Windows 10 x64

BurntDrum.jpg

If I call the support line, they say they will charge to help me.... So I am here asking for help.

Do any of you know what's going on with these burn marks / rust mark?

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CherylO-Xerox
Community Manager
Community Manager
‎07-19-2019 02:29 PM

Re: There are burn marks on the drum unit

Hi Tech1,

Thank you for using the Support Forum. Was there a paper jam?  It looks like the heat continued for too long possibly on a coated paper that was to thick maybe.  I would suggest checking that all of the paper / stock they are using is with in specifications.  Obviously there is no way to fix that drum it will need to be replaced. 

Thanks,
CherylO-Xerox
Community Manager

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