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2 Replies
sgcopycat
New Member
New Member
‎08-26-2019 07:16 PM

Re: Tray 2 empty message.

when current setting of 11x17 reguler paper is in the tray it will print fine, new setting print will not recognize and accept, but fiery will detect when tray is out change of paer size etc.

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CherylO-Xerox
Valued Advisor
Valued Advisor
‎08-20-2019 02:40 PM

Re: Tray 2 empty message.

Hi sgcopycat,

Thank you for using the Support Forum. Please take a look at the solutions for paper not recognized in the tray.  If the solutions do not help please Please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

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sgcopycat
New Member
New Member
‎08-14-2019 11:19 AM

Tray 2 empty message.

Product Name: Xerox Versant 80 Press
Operating System: Windows 10 x64

System constantly pops up message for Tray 2 "Load tray with paper as stated on the left side of the screen" with no option to change paper type, Tray is not empty and message will not turn off when opening and closing tray, only option is "close" then message will pop up again after several minutes. 

20190814_104349.jpg

No message in Fiery when message on ScreenNo message in Fiery when message on Screen

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