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Unable to disable sleep mode on VersaLink C405 and staff having numerous issues?

Product Name: VersaLink C405

We decided to give Xerox a try when we got a printer for our new office but so far it's been an absolute nightmare. I think the main problem with it is that it keeps trying to go to sleep. We don't have many in our office so it's not used for several hours at a time but then it's not waking up properly. Jobs keep getting 'stuck' according to the staff. For some people it can't print because it keeps defaulting to 'recycled' paper, which it doesn't have. I *think* I may have found a way to override this but it's not been working long enough to test.

How can I disable sleep mode entirely? I don't want it *ever* sleeping, not a short sleep, not a long sleep overnight. The options only seem to be able to set a maximum sleep timer of 60 minutes but I want it to be infinite

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Valued Contributor

Re: Unable to disable sleep mode on VersaLink C405 and staff having numerous issues?

Hi EdithBratt

 

If you want to troubleshoot the issue which you have please specify the machine software version to begin 

And if you want to disable it completly then There is an NVM value which doing that and I can't  post it here as per the forum admin "you need a technician to do that" .

 

Please select "Accept Solution" and or select the Kudos for posts that may resolve your issues.

Regards !

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