Hello guys,
I have a problem with CQ9303. "upper print head carriage unexpected event, error code: 391-563".
Ink level is ok. Any ideas ?
Thanks!
Solved! Go to Solution.
Hi,
You will need a tech to diagnose your machine.
It could be from Upper carriage home sensor, from Carriage drive train or from Marking unit driver PWB.
Gabi
Many thanks for your help. The problem was solved.
The carriage drive was blocked. (plastic wheels).
Best regards!
