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pmb New Member
New Member

Upper printhead error

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Product Name: ColorQube 9301/9302/9303
Operating System: Windows 7 x64

Hello guys,

 

I have a problem with CQ9303. "upper print head carriage unexpected event, error code: 391-563". 

Ink level is ok. Any ideas ?

 

Thanks!

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gabiene Valued Advisor
Valued Advisor

Re: Upper printhead error

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Hi,

You will need a tech to diagnose your machine.

It could be from Upper carriage home sensor, from Carriage drive train or from Marking unit driver PWB.

 

Gabi

pmb New Member
New Member

Re: Upper printhead error

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Hi,

 

Many thanks for your help. The problem was solved.

The carriage drive was blocked. (plastic wheels).

 

Best regards!

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