Urgent: Firmware Upgrade Hang up, Xerox Workcentre 7535

[GabiE-Xerox]

Hi,

7225 and 7535 have SATA HDD drive, and the AltBoot it can be done with an USB tumb drive with software on it.

[Gentry357]

This problem can only be cured by a Xerox engineer or by someone who has access to a Xerox laptop. You have to have a special program called AltBoot to be able to reload the software. The only other way is to replace the SCSI hard drive in the ESS (network controller unit) with one that has been pre-programmed.

[Philiph]

Hello, I have the same problem, could you help me?

[djubal]

Oh, you mean that one. Anyway, do you have any idea about this issue that I could try prior resorting to last option, which is to call a service technician.

Thanks

[Joe Arseneau]

You have the link, you are the only one in this thread providing firmware links, I did not need to because you already have the latest firmware

[djubal]

Dear Joe,

I may not totally agree with you that the USB port may be the source of corruption, unless we can run a diagnostics. Some circumstances are fine like "Printing via USB" and a few pages (approx. 10 to 20 pgs) "Scanning to USB" even consecutively (utmost < 3 to 5 files). More than that, the machine would reboot by itself.

Thanks

[djubal]

Dear Joe,

May I have that link.

Thanks

[Joe Arseneau]

The firmware I linked fixed that problem in the software, if yours is still doing it then the USB port must have an issue that is causing corruption, you would need a service technician.

[djubal]

Dear Joe,

I was able to upgrade the firmware successfully using Altboot procedure. However, the issue still not resolved. When i scan to usb, the machine reboots automatically by itself. Do you have any idea on this matter?

Thanks

[Joe Arseneau]

can you assure me that I will not get into trouble that would lead to a total unusable machine?

I can tell you it is very unlikely, and in that case, the other method via USB, or the other one I can tell you via PM will resurrect it (The machine, not your settings) anyway. But it's a computer you are dealing with, I cannot guarantee a flawless install, anyone who tries to say anything with 100% certainty in the electronics industry isn't worth listening to.