VersaLink C405 Document feeder scanning crooked.

[Jan30]

I have exactly the same problem, so I thought I'd scan the document on the flatbed one page at a time. I have exactly the same result, all the pages are crooked. How can this be?

[David6]

Hello,

I recently got a Xerox C405 as a gift and I came acrros the same issue.

The image was crooked whe a copy or scan was made on the ADF.

Whats causing the issue are the rober roller.

the solution for this issue is to clean all the rober roller on the ADF, top and bottom with Belt cleaner or WD40 and print out the cofiguration page to test, the pages will have enough text print out to test the ADF.

I made multiple cofiguration pages and I stater to test.

It was a big difference from berofe and after.

I sugest to feed the max pages on the ADF so the rollers will addjust the grip again.

I hope this works the some for you as it did for me.

Let me know how it goes.

Thank you.

[Rasmus_Attractiva]

Thanks for the reply! Appreciate it.

[zimma]

Nope. I had 3 new ADF mechanisms fitted under warranty.

I must admit things did seem to improve a little with the replacement ADF's, the last one had a different part number and was listed as "updated", but it physically looked the same.

The underlying problem is there is no register for the paper to "butt" against when you put it in. There is just a single roller in the middle so its far too easy to get the paper in wrong. The whole mechanism needs redesigning in my opinion.

I have just learned to live with it and take much more care when placing scans in the ADF to make sure they look absolutely straight and dont rely on the mechanism keeping it straight for you.

[Rasmus_Attractiva]

Was this ever resolved? I'm having the same problem. I don't know how to fix it.

[zimma]

Well, they replaced the entire ADF on Monday. That didn't fix it. They then replaced the entire ADF again on wednesday with another one. That didn't fix it either.

The redesigned part is identical to the eye than the previous ones.

So, I now have two little bits of plastic glued to the underside of the feeder tray which stops the guides opening beyond A4. I think they believe it provides extra rigidity to the guides, but it makes little difference.

Scans are still randomly skewed. Sometimes they are straight. Sometimes they skew in one direction, sometimes the other.

The problem seems to lie in the fact that there is no clear register for the paper when inserted. The only thing to ensure straightness of the paper are the guides, which are useless to register the paper straight.

If you look at the main paper tray, or the bypass tray, both have a good register surface to square the paper against before being fed. The same can't be said for the ADF I am afraid.

So my printer has had 3 new ADF mechanism now. I'll wait a couple of months and raise it again. I'm in warranty till October.

Graham

[zimma]

Will do, its booked in for replacement on Monday. I'll report on the changes made to the design of the ADF and if it makes any difference.

[PeterG00615-GIS]

thank you!!

I was aware they did design a new df, I am curious if it will really correct that issue. If you wouldnt mind too much posting here after its been replaced whether or not it fixed the skew, I would appreciate it.

Thanks again

[zimma]

I had my top feeder replaced last year 2 weeks after receiving my printer. This still didn't fix it. I've just booked another engineer visit, and they now inform me that Xerox have redesigned the ADF mechanism to get rid of the wonky scans, and I will have it fitted next week. Perhaps if you are still suffering, give tech another call.

[pgeorg]

Hi,

Unfortunately I have not. I will be escalating this soon, so most likely a tech will need to come onsite. 

I will let you know what he says.