VersaLink C405 Document feeder scanning crooked.

[pgeorg]

Hi,

I have noticed that when i scan a documnet using the documnet feeder, the scan comes out a liitle crooked. The paper scans absolutely straight through the feeder, it is just the actual scan. If i use the glass, then the scan is absolutely straight. 

Is there something that can be adjusted on the scanning mechanisim, when using the document feeder?

Thank you for all your help

Peter

[Joe053204-hcl · Accepted solution]

The only thing that moves when you use the ADF is the paper itself, so the only way for the scan to be crooked or for the paper to feed crooked.

If you are 100% certain this is not the case, then a technician is 100% required, because it would mean the light bar is not parking perfectly straight.

[pgeorg]

Thank you Joe. Yes i am absolutely certain that the paper feed straight. I will call support for a tech to come and look at it.

[PeterG00615-GIS]

Hey, did you ever get this issue resolved? I'm having same problem, would love to know what worked for you. Thanks

[pgeorg]

Hi,

Unfortunately I have not. I will be escalating this soon, so most likely a tech will need to come onsite. 

I will let you know what he says.