Versalink B405 Display panel not responding to touch

[mmcdonnell]

The display panel/touchscreen is unresponsive on our Versalink B405.

The device has just gone out of warranty.

Steps taken to resolve include powering the device down and disconnecting from the wall socket for a considerable amount of time.

Latest firmware and firmware service pack also applied.

If anyone else has this issue and managed to resolve it, please let me know.

Many thanks,

Marcus

[TammyL-Xerox]

Hello mmcdonnell, 

Since your product is out of warranty  you can call the billable part department to purchase a new display panel @1-800-828-5881. 

[mmcdonnell]

Thank you for your reply, Tammy.

As I am based in Ireland, would there be a European number that I can call?

[TammyL-Xerox]

Hello mmcdonnell,

Unfortunately I don't have a number for the parts department in Ireland, I do have a number for the support department they may be able to provide the parts number to you. 

Ireland

Xerox
Building 1
Ballycoolin Business Park
Blanchardstown
Dublin D15 PPW3
Sales: (01) 4622646
Support: (01) 4622646