How do you get rid of the fault code 099-360? I already changed the fuser but machine still showing the same fault and not letting me do anything.
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You need a tech.
Have him look into Eureka Document #: 1336550
If you are service trained yourself, Go into DC301 and initialize IOT 1 and IOT 2.
Thank you so much Joe!
The technician came in before I received your reply. He went into DC131 and reset the value to 0. It worked after that. The only problem I'm getting now is that the front-to-back registration is not consistent. It's jumping out of position, horizontally and vertically.
Your thoughts are much appreciated.
No idea, I am far from hardware trained. That stuff is always a paper feed issue of sorts, but I (we) leave it to the onsite techs.