Versant 2100 - fault code: 099-360 -- PLEASE HELP!

[bongcast]

Thank you very much. 

[Joe Arseneau]

No idea, I am far from hardware trained. That stuff is always a paper feed issue of sorts, but I (we) leave it to the onsite techs.

[bongcast]

Thank you so much Joe!

The technician came in before I received your reply. He went into DC131 and reset the value to 0. It worked after that. The only problem I'm getting now is that the front-to-back registration is not consistent. It's jumping out of position, horizontally and vertically.

Any idea?

Your thoughts are much appreciated.

B

[Joe Arseneau · Accepted solution]

You need a tech.

Have him look into Eureka Document #: 1336550

If you are service trained yourself, Go into DC301 and initialize IOT 1 and IOT 2.

[bongcast]

Hi there,

How do you get rid of the fault code 099-360? I already changed the fuser but machine still showing the same fault and not letting me do anything.

Please help.

Thanks!!!