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Community Manager
Community Manager

Re: WC 3025BI Firmware Upgrade Failed - Invalid Firmware

Hello Gabor3025, 

Sounds like you have tried everything already, I suggest calling into the support department for assistance 1-800-835-6100.

Community Manager

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WC 3025BI Firmware Upgrade Failed - Invalid Firmware

Product Name: WorkCentre 3025
Operating System: Windows 10 x64
Permanently fails the firmware upgrade despite of document and forum check. Already lost several hours for a such process which should be easy and rolling. Firmware source: (support save such hints: check readme, already done step-by-step and no option calling a phone from a different continent) @CWIS: the Firmware Update = enabled Already tried with several browser...(Edge, Chrome, ..) no way... With Upgrade Wizard select the right FW file from the right E:\ drive: C:\fakepath\WC3025BI_V3.50.21..03.hd appears despite of the right selected path .... >>> Xerox support: is that normal? (obviously made a such C:\fakepath\ access of the same file, but same error results...) After "Next" and "Checking" progress >>> Invalid Firmware error appears How to SOLVE that?
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