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ukhars
New Member
New Member

WC 3225 resetting settings after reboot

Product Name: WorkCentre 3225
Operating System: Not Applicable

Hi, my WorkCentre 3225 resseting settings after shutdown or reboot. Also cannot upgrade firmware due to this issue. I'm connecting via ethernet cable. Firmware version V3.50.01.08. How can I fix that?

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5 Replies
gabiene
Valued Advisor
Valued Advisor

Re: WC 3225 resetting settings after reboot

Hi,

It could be the battery (drained) on the main board.

 

Gabi

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ukhars
New Member
New Member

Re: WC 3225 resetting settings after reboot

Thanks for advice, just checked it, but there is no battery on the mainboard :(

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gabiene
Valued Advisor
Valued Advisor

Re: WC 3225 resetting settings after reboot

Did you made the settings logged in as admin?

ukhars
New Member
New Member

Re: WC 3225 resetting settings after reboot

Yes, i logged in with admin/1111 default creds. It reboots, remembers IPv4 lan adress, but nothing more. I'm connecting to it via Wi-Fi Direct, which is "On" by default. 

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bpvadivel@gmail.com
New Member
New Member

Re: WC 3225 resetting settings after reboot

Please try this by connect the device through LAN for software upgrade.


Firmware Installation Instructions
Overview
The purpose of this document is to define the procedures on downloading device firmware via the device’s
Embedded Web Server.
Supported Products:
WorkCentre: 3025 and 3215/3225
Installation Instructions
IMPORTANT: Print a new Configuration Report immediately before upgrading firmware.
Ensure that the machine is online before continuing. TCP/IP and HTTP protocols must be enabled on the
machine so that the machine web browser can be accessed. Obtain the IP address of the machine you want
to upgrade from the Configuration Report.
Procedure
NOTE: The upgrade should take less than 10 minutes unless there are network issues.
1. At your workstation, open the web browser and enter the IP Address of the machine in the Address Bar.
2. Press Enter.
3. If prompted, enter the Administrator User Name (admin) and Password (1111), and select Login.
4. Select Properties.
5. In Security on the left hand side, select the System Security link.
6. Select the Feature Management link in the directory tree.
7. Select the Firmware Upgrade Enable box.
8. Click Apply to save the changes.
9. Select the Support tab.
10. In the Firmware Upgrade link select the Upgrade Wizard button.
11. The Firmware Upgrade Wizard screen appears. In the Firmware File area:
a. Select Browse.
b. Locate and select the software upgrade .hd file obtained earlier.
c. Select Open.
12. Select Next. The firmware will now be verified and display information about the upgrade file.
13. Select Next to continue. The upgrade should take less than 10 minutes unless there are network issues.
14. Once the machine has completed the upgrade it will reboot automatically. The Configuration Report
will print (if enabled). Check the report to verify that the software level has changed.
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