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JD Power Valued Member
Valued Member

WC 3345 can't browse or Ping

WC3345, new , just out of box. Unable to browse to it's homepage or ping it in command.

I have a green data light on copier ethernet port.

DHCP does not pull in an IP Address. Set a Static IP.

Took it off office network and first tried crossover cable direct from my PWS, then straight ethernet cable with IPs one step apart. (PWS=.249 and 3345=.250),

Also tried a 5 port switch from my PWS to 3345. 

We tried Wireless: no change.

Did NVM reset.

Suspect bad Main PCB

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2 Replies
Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: WC 3345 can't browse or Ping

Return it as defective (If no maintenance agreement)

Call in a tech (If maintenance agreement)

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
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JD Power Valued Member
Valued Member

Re: WC 3345 can't browse or Ping

Solution: Check that tech has entered the CORRECT IP. 

:(

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