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philsprints
New Member
New Member

WC 7835i stuck at energy star screen with code 5 on the pwb

Product Name: Other - specify product in post
Operating System: Windows 7 x64
Hi
 

I have a problem with my Xerox WC 7835.

I have tried to altboot with new firmware but the machine stays on the energy star screen whatever I do.

The machine was working perfectly until I went away for a week. I Powered the machine down before I left and when I returned and powered on it would not move beyond the energy star screen ("Powering up...do not switch off while power up in progress...)

I would like to try with a new SD card but cannot find a source to purchase the card from xerox or a card image to create my own. I have also tried with a new HDD (actually SSD) with no success. I am trying the altboot method with a USB stick (Tried 2 USBs and both front and rear ports)

Oh and I also replaced the button battery on the board...no difference.

The last configuration report before it died tells me the software version was: 073.010.075.34540
It also says "Machine Upgrades: Not Allowed"

The sd card has this info printed on it:  237E26275 V34540(SL)

This is my only copier so I cannot make a card image from another machine.

Why do xerox not make these available for download???

If anyone has any useful info or can supply a suitable card image I would be most thankful as currently I am the proud owner of a very expensive brick!

Many Thanks,

Phil

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4 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: WC 7835i stuck at energy star screen with code 5 on the pwb

Hello philsprints,

This sounds like something that the 2nd Level Dept can help you with.Please call: 1-800-821-2797

Thanks,
CathyO-Xerox
Community Manager

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philsprints
New Member
New Member

Re: WC 7835i stuck at energy star screen with code 5 on the pwb

Hi Cathy

I am located in Wales, UK.
That number looks like its in USA?
Is there somewhere in UK that can help or should I call USA direct?

Many thanks for your help!

Phil

 

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CathyO-Xerox
Community Manager
Community Manager

Re: WC 7835i stuck at energy star screen with code 5 on the pwb

Hi Phil,

Here is the contact info for UK:

Xerox
Uxbridge Business Park,
Building 4,
Sanderson Rd
Uxbridge
UB8 1DH
01895 251133

Support: 0370 900 5501
Monday- Friday, 8:00 – 17:30 GMT

Thanks,
CathyO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!
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philsprints
New Member
New Member

Re: WC 7835i stuck at energy star screen with code 5 on the pwb

Hi Cathy,

Thank you for your reply.

I have just rung the number you gave me.

It was a simple request to purchase a new SD card or SD card image for my machine.

I was transferred to 3 different departments, but at the end of the day, my machine is "out of warranty" so they can do nothing to help me.

How difficult can it be to put this software out there to keep our machines operational?

So far ...not a happy xerox owner...

Phil

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