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Geertjen
New Member
New Member

WC 7855 stuck at energy star screen with code 5 on the pwb

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Product Name: WorkCentre 7830/7835/7845/7855
Operating System: Not Applicable
Hi,

My 7855 is stuck on energy star screen with code 5 on the lcd. I’ve tried Altboot with usb on front and back, but nothing happens (usb maybe disabled?)..

What could be the cause and what would be the solution?

Regards
Geert
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4 Replies
gabiene
Valued Advisor
Valued Advisor

Re: WC 7855 stuck at energy star screen with code 5 on the pwb

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Hi,

It could be a defective SD card or even the SBC PWB. If you have another known working WC7855 you can try to clone the image of the SD card, otherwise you must buy a new SD card ( part no. 237E27210).

 

Gabi

Geertjen
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New Member

Re: WC 7855 stuck at energy star screen with code 5 on the pwb

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Replacing the SD card with a new image and then altboot did the trick. millions thanks
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Alexander
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Re: WC 7855 stuck at energy star screen with code 5 on the pwb

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Hello, I have the same problem with my Xerox WC 7845. SD card is corrupted. Can somebody help me with image of SD card? my e-mail: shurlk4174@gmail.com

Thanks everybody!

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philsprints
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Re: WC 7855 stuck at energy star screen with code 5 on the pwb

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Hello,

I have the same problem with my Xerox WC 7835.

I have tried to altboot with new firmware but the machine stays on the energy star screen whatever I do.

The machine was working perfectly until I went away for a week. I Powered the machine down before I left and when I returned and powered on it would not move beyond the energy star screen ("Powering up...do not switch off while power up in progress...)

I would like to try with a new SD card but cannot find a source to purchase the card from xerox or a card image to create my own. I have also tried with a new HDD (actually SSD) with no success. I am trying the altboot method with a USB stick (Tried 2 USBs and both front and rear ports)

Oh and I also replaced the button battery on the board...no difference.

The last configuration report before it died tells me the software version was: 073.010.075.34540
It also says "Machine Upgrades: Not Allowed"

The sd card has this info printed on it:  237E26275 V34540(SL)

This is my only copier so I cannot make a card image from another machine.

Why do xerox not make these available for download???

If anyone has any useful info or can supply a suitable card image I would be most thankful as currently I am the proud owner of a very expensive brick!

Many Thanks,

Phil

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