cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

WC 7855 stuck at energy star screen with code 5 on the pwb

Jump to solution
Product Name: WorkCentre 7830/7835/7845/7855
Operating System: Not Applicable
Hi,

My 7855 is stuck on energy star screen with code 5 on the lcd. I’ve tried Altboot with usb on front and back, but nothing happens (usb maybe disabled?)..

What could be the cause and what would be the solution?

Regards
Geert
0 Kudos
2 Replies
Highlighted
Valued Advisor
Valued Advisor

Re: WC 7855 stuck at energy star screen with code 5 on the pwb

Jump to solution

Hi,

It could be a defective SD card or even the SBC PWB. If you have another known working WC7855 you can try to clone the image of the SD card, otherwise you must buy a new SD card ( part no. 237E27210).

 

Gabi

Highlighted
New Member
New Member

Re: WC 7855 stuck at energy star screen with code 5 on the pwb

Jump to solution
Replacing the SD card with a new image and then altboot did the trick. millions thanks
0 Kudos