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WC7345 Drum Cartridge A4 Stuck

 Think something went wrong when I pushed back A4 DrumCartridge in after taken out for inspection/comparison.
     Now it is now stuck and won't budge.  

  Any easy way trying to take it out ? 

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the WC7345 touch screen has the error msg  "See User Guide for information on fault code 004-346"

   

http://www.support.xerox.com/support/workcentre-7328-7335-7345-7346/support/enus.html?associatedProd...

          Solutions for : Fault Code 004-346: The IBT Home Sensor Does Not Detect the Belt Home Signal

             Related Fault Code: 004-346

                 Solutions ranked by relevance:

                  1.Reseat the Appropriate Drum Cartridge

                 2. Power Off the Printer, Then Power On

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Re: WC7345 "See User Guide for information on fault code 004-346"

The message is from the olden days. We have the internet now.

 

Something in one of the drums is broken, easiest is to remove them one at a time until the fault clears. If the fault disappears from the current faults and is replaced with a Check drum cartridge message you have found the broken drum. If both messages are there you have not found it. Repeat with each cartridge.

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Joe Arseneau
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Re: WC7345 "See User Guide for information on fault code 004-346"

thanks.  Per my revised msg (see above).  A4 Drum Cartridge near the exit is stuck.  Any easy way to take it out?

 

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Valued Advisor
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Re: WC7345 "See User Guide for information on fault code 004-346"

Wiggle and hope really.

I can't suggest taking the machine apart as I have 0 experience with such a maneuver.

If you have a service contract i would get a guy on site.

 

While the "Pull hard and hope" method may work, it may be the machine internals that let go instead of the drum, if that were to happen you are out a machine.

 

So go with moving the bar up and down while wiggling and hoping.

 

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Joe Arseneau
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Drum A4 Stuck (WC 7345)

 
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Hanging C section Rail to Support/Guide Drum A4 (WC 7345)

After having used a long flat screew driver to pop off the A4 Drum from the jam, it is now out the machine; but the problem now is shifted to the C section hanging  rail (for the drum to slide in) with little hooks at the end  into the slots at the end wall for support;

   the far end is bit bent/damaged.  

     the near end has two wires coming down soldered to a narrow electriconic strip on top of the rail;

 

I have had problems working through the little space avaiable to put back the rail, hence the wiring now became loose from the strip (needs soldering back)  

 

 

With the mache being fair high in age (800K +) , I would like to try DIY fixing the problem, if I could, but most likely with your guidance.

 

Q:  how to easily re-place the hanging rail for the Drum cartridge to slide in? 

        I probably need to open up the machine for more space to fit/test the rail placement.   what are the steps? 

               if needed, what's the part # for the rail? $$?

 

Thanks.  

 

 

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Valued Advisor
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Re: Hanging C section Rail to Support/Guide Drum A4 (WC 7345)

As I posted previously, I have 0 experience with the hardware. I work for Xerox in software/network support.

For this reason hardware is not a thing I have to deal with, we just bring in a tech when there is hardware issues.

I'm sure you could dig up a service manual on the internet, but as far as I know, it is not a thing you can just buy from Xerox, I think you are required to be licensed to get them. I could be very wrong on that.

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Joe Arseneau
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Re: Hanging C section Rail to Support/Guide Drum A4 (WC 7345)

For WC 7345 Drum A4 Support Rail (with a very narrow electronic board on top), which pop loose with probably bent end at the right , wires broken loose from the top left, that needs replacement/repair.

 

Part Name and # ? Cost $?  

 

Possibility to repair/replace? 

 

DrumLedBar_1.jpg

Wires Broken Loose from the Terminal "

 

DrumLedBar_2.jpg

 

 

 

 

 

 

 

 

 

 

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Valued Advisor
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Re: Hanging C section Rail to Support/Guide Drum A4 (WC 7345)

You are deep into technician territory at this point.

 

Use Google to find a service manual (Xerox does not provide these)

With that you could get a part number.

Google the part number and you might just find one.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
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