cancel
Showing results for 
Search instead for 
Did you mean: 
Terabyte
New Member
New Member

WPS button disabled copper Ethernet w/o permission

Product Name: Xerox B210 Printer
Operating System: Not Specified

So here's the thing, someone at Xerox decided that the WPS button should rule everything and that once it's pressed the previously HARDCODED static IP address for the COPPER Ethernet connection should be TOTALLY disabled in favour of a WPS connection.  There is NO way to reenable the COPPER Ethernet connection without using a USB cable and connecting the printer to Easy Printer Manager and reenabling the Ethernet port.  According to support this is the ONLY way to do this and to make matters worse, even if WiFi is turned off, if you press WPS it will ALWAYS reenable WiFi and disable the copper Ethernet port.  

I honestly find Xerox support, both tech and engineering, to be the worst in the industry.  They don't update drivers, they don't update firmware, and when you call support it's always one excuse or another OR you don't get a rep who's not well trained (that's a management issue).

Let's be clear, if a copper Ethernet is defined WiFi should NEVER preempt the copper Ethernet.  Ever.  Xerox must update firmware to allow us to turn this off.  My solution for now is to GLUE an obnoxious yellow soda bottle lid to the top of every Xerox B210 we have at this customer, something like a dozen, most in full view of customers.

In the end, as a consultant, I will be notifying every customer my company works with around the United States to let them know what our expierences have been with Xerox and advising them to buy HP or Brother or pretty much any other vendor's printer rather than Xerox, if for no other reason that Xerox just doesn't understand how businesses use printers (no business uses WPS to connect WiFi devices to, that's a home-consumer protocol, businesses use RADIUS authentication for WiFi).

Anyway, has anyone found a way to disable WPS permanantly?  From what support has told me it's not possible.

Tags (1)
0 Kudos
4 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: WPS button disabled copper Ethernet w/o permission

Hello Terabyte,

I do not believe there is a way to disable the WPS button.

Thanks,
CathyO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
SEG
New Member
New Member

Re: WPS button disabled copper Ethernet w/o permission

This may not be of use to you, but I was having other issues and stumbled on this and thought I'd pass along:

https://forum.support.xerox.com/t5/Hardware/SOLUTION-Instructions-for-getting-Xerox-B210-on-WiFi-on-...

The site it goes to has lots of settings that might be of use. Good luck!

I had to reset my printer entirely, which also may or may not help you. But my instrux are in this post to another person having issues this week:

https://forum.support.xerox.com/t5/Printing/Unable-to-print-on-M1-Monterey/m-p/254926

(and then I didn't realize she had two postings so redid it more briefly here:

https://forum.support.xerox.com/t5/Printing/Please-help-printer-dosen-t-conect-to-M1-Monterey/m-p/25...

 

Doesn't sound like these are your issues, but wanted to share...just in case, since I know how frustrating it is to deal with this!

 

0 Kudos
Terabyte
New Member
New Member

Re: WPS button disabled copper Ethernet w/o permission

SEG, no I want to disable WiFi completely.  The engineers and product managers over at Xerox are TOTALLY clueless if they believe businesses want business-class printers on WiFi to the detriment of disabling copper Ethernet if some user presses the stupid consumer-grade WPS button.  NO enterprise uses WPS to connect devices, they use RADIUS.

 

Our solution was to GLUE a piece of plastic on top of the WPS button (covered the stupid duplex button too).  Problem solved and as a consulting firm with customers all over the US, we'll NEVER again recommend a customer buy a Xerox printer.

0 Kudos
Terabyte
New Member
New Member

Re: WPS button disabled copper Ethernet w/o permission

Cathy,

 

That's what I'm finding.  Problem is this is a seriously BAD design.  Businesses use RADIUS for WiFi connection NOT WPS.  WPS is a consumer/home user protocol.  That you also assume that if some user taps that button that you should immediatly and without the possiblity of it returning if WiFi doesn't connect the copper ethernet connection is enough to get the product manager who signed off on it fired for incompetence.   
We ended up GLUING a piece of plastic on top of the printer to cover that button and the duplex button to prevent the accidential usage of those unwanted buttons.  That's a ridiculous solution that Xerox forced us into, but it was the only one available to us.

As a consulting firm we've notified our customers of this issue and have told them we no longer recommend Xerox printers.  Our customers will buy what we tell them to and will not buy from those vendors we tell them not to.

0 Kudos