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When Printer is turned on, it only shows splash screen

Product Name: VersaLink C405 Color Multifunction Printer
Operating System: Windows 10 x64

I am wondering if anyone can assist me. Our Versalink c405 printer will only show the splash screen and will not progress. My goal is to try and "replace" the firmware using a USB drive. I have put new .bin file in the dwld folder but it will not pick up the USB drive using the special boot modes. I know I am doing something wrong but can't put my finder on it. 

Has anyone seen this issue and how do I re-plash the firmware using USB drive? 

 

Thanks!

 

Dan Krajewski

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2 Replies
CherylO-Xerox
Valued Advisor
Valued Advisor

Re: When Printer is turned on, it only shows splash screen

Hi computersuccess, 

Thank you for using the Support Forum. Please take a look at this forum post and read through it for possible solutions.  The final reply seems to have worked for some users.  If this does not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Re: When Printer is turned on, it only shows splash screen

Hello. 

I was hoping to see if I can get a follow up on this post, as I am having the same issue with the same model printer.

In my case, my printer shows offline and I am not able to access it over the network, so I can't seem to use the utility to push an updated firmware.

Is there a way to boot to a usb drive? Particularly when you can't access the menu screen on the printer?

Thank you! - Jason