Hi cck6500n,
Please take a look at this post although a different model of machine the issues sound similiar. See if the actions he took might help you. If not please consider contacting your support centre for further assistance.
Thanks for the reply. I am able to ping the printer. I have gone through the process of uninstalling the printer (including drivers) a couple of times and reinstalling, faithfully following the instructions in the link you provided.
I can log into WorkCentre from IE9 on her computer using the IP address of the printer, however the Phaser still will not communicate with the Windows 7 machine when trying to print. I semi-successfully installed it using the Host Name of the printer. I was able to print a test page from her machine but the following day communication was lost again and each job sent to the printer languished in the queue for eternity...until I finally cleared the queue...and tried again unsuccessfully
Interestingly, I work from a Mac and installed it with no issues using the supplied OSX drivers. My wife's machine however is arguably more important...since I am her tech support...and am spending a lot of time trying to figure out why it isn't printing. :)
The temporary host name solution seems untenable since it could go out at any time while I am at my 9 to 5 leaving her high and dry.
Hi cck_6500N,
Thank you for using the Support Forum. Are you able to ping the printer? If so then make sure you are following the solution for adding a printer. If it still fails please consider contacting your support centre for further assistance.
Recently purchase a 6500N to replace a dead HP. Hooked it up via DHCP but assigned it a fixed IP address via the router after the initial DHCP IP assignment. Thought I could simply set up a new standard TCP/IP port pointing to printer and then install the drivers using that port. Wrong.
Tried using the CD install program, but installation reached a dead end when it tried to locate the printer on the home network.
Any ideas what might be causing its invisibility to the Windows 7 machine? Installed same printer on Mac OS10.8 conventionally with no issues. Set up a standard TCP/IP port and then pointed to the Xerox drivers.
Relevant Printer Settings
TCP/IP
IP Mode -- IPv4 Mode
IPv4
Get IP Address -- DHCP
IP Address -- <withheld>
Subnet Mask -- <withheld>
Gateway Address -- <withheld>
Status -- Ready
IPsec
IPsec Communication -- Disable
LPR
Port Status -- Enable
Port 9100
Port Status -- Enable
IPP
Port Status -- Enable
SMB
Port Status
TCP/IP -- Enable
NetBEUI -- Enable
Host Name -- XRXP6500N
Workgroup Name -- Workgroup
All other network settings are disabled with the exception of CentreWare IS (WSD, FTP, SNMP, E-Mail Alert, Bonjour, DNS, Telnet, HTTP_SSL, IEEE802.1x, and Host Access List are all disabled)
Any suggestions or mockery will be graciously accepted.
Cheers.