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cck_6500N New Member
New Member

Windows 7 machine cannot detect Phaser 6500N over simple home network

Recently purchase a 6500N to replace a dead HP. Hooked it up via DHCP but assigned it a fixed IP address via the router after the initial DHCP IP assignment. Thought I could simply set up a new standard TCP/IP port pointing to printer and then install the drivers using that port. Wrong.

 

Tried using the CD install program, but installation reached a dead end when it tried to locate the printer on the home network.

 

Any ideas what might be causing its invisibility to the Windows 7 machine? Installed same printer on Mac OS10.8 conventionally with no issues. Set up a standard TCP/IP port and then pointed to the Xerox drivers.

 

Relevant Printer Settings
TCP/IP

     IP Mode -- IPv4 Mode

IPv4

     Get IP Address -- DHCP

     IP Address -- <withheld>

     Subnet Mask -- <withheld>

     Gateway Address -- <withheld>

     Status -- Ready

IPsec
      IPsec Communication -- Disable

LPR

      Port Status -- Enable

Port 9100

      Port Status -- Enable

IPP

      Port Status -- Enable

SMB

      Port Status

            TCP/IP -- Enable

            NetBEUI -- Enable

      Host Name -- XRXP6500N

      Workgroup Name -- Workgroup

 

All other network settings are disabled with the exception of CentreWare IS (WSD, FTP, SNMP, E-Mail Alert, Bonjour, DNS, Telnet, HTTP_SSL, IEEE802.1x, and Host Access List are all disabled)

 

Any suggestions or mockery will be graciously accepted.

 

Cheers.
 

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3 Replies
Community Manager CherylO-Xerox
Community Manager

Re: Windows 7 machine cannot detect Phaser 6500N over simple home network

Hi cck_6500N,

Thank you for using the Support Forum. Are you able to ping the printer?  If so then make sure you are following the solution for adding a printer.  If it still fails please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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cck6500n New Member
New Member

Re: Windows 7 machine cannot detect Phaser 6500N over simple home network

Thanks for the reply. I am able to ping the printer. I have gone through the process of uninstalling the printer (including drivers) a couple of times and reinstalling, faithfully following the instructions in the link you provided.

 

I can log into WorkCentre from IE9 on her computer using the IP address of the printer, however the Phaser still will not communicate with the Windows 7 machine when trying to print. I semi-successfully installed it using the Host Name of the printer. I was able to print a test page from her machine but the following day communication was lost again and each job sent to the printer languished in the queue for eternity...until I finally cleared the queue...and tried again unsuccessfully

 

Interestingly, I work from a Mac and installed it with no issues using the supplied OSX drivers. My wife's machine however is arguably more important...since I am her tech support...and am spending a lot of time trying to figure out why it isn't printing. :)

 

The temporary host name solution seems untenable since it could go out at any time while I am at my 9 to 5 leaving her high and dry.

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Community Manager CherylO-Xerox
Community Manager

Re: Windows 7 machine cannot detect Phaser 6500N over simple home network

Hi cck6500n,

Please take a look at this post although a different model of machine the issues sound similiar.  See if the actions he took might help you.  If not please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!

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