WorkCentre 3025 NOT booting up

[GreatMite]

Good afternoon, I have a problem because I cannot access the printer's IP, because it does not start, for this reason I cannot enter to see that information. Is there another way to locate that ip of the printer?

[t-mark]

Yes, shame on Xerox. Old FW has issues with standby, it takes a while when device is in standby mode to wake up. That's why I upgraded in the first place.

People at Xerox, please fix this ASAP. It's clearly a software glitch.

[Stevan]

This is a general solution for the problems after upgraded a new firmware: just downgrading to the V3.50.01.08 SMP1 Firmware

and you will resolve your problem.

Again this is a great disgrace for Xerox Corporation to released problematic firmwares for WorkCentre 3025.

Generally, it is a problematic situation with all upgrading for Xerox machines as you can see on this site.

Stevan, electrical engineer

[t-mark]

I can confirm this. Downgraded the FW to V3.50.01.08 and it works fine. Hope, they fix this in future firmware releases.

[Billydump]

Hi,

Had the same problem.

Managed to solve it by downgrading the firmware to original v3.50.01.08.

Hope it helps.

[thecoder]

Sounds like it might be a firmware issue. It appears that power-cycling is a work-around to this issue.

[t-mark]

Same happend to me. Bought new device and upgraded it with a new firmware on the first day, so I  don't really know if the same problem existed prior upgrading.

I found a solution:

1) unplug the power cord

2) wait for 1 minute

3) plug the cord back in

4) press power and hold it for 15-20 seconds untill some LEDs start blinking again

It is extreamly irritating and I'm positive it is not intentional to be like this. So I'm asking Xerox support, should I change the device or will there soon be a FW upgrade? And yes, opening and closing the door should be fixed with a simple click on the button when paper is out.

BR

[Stevan]

I have a question for you: did you totally resolve problem or you have to every time when you start your machine to removing power cord from machine?

[mfahmy]

Same problem happened with me:

1- New purchased printer (WorkCentre 3025)

2- upgraded to Firmware v3.50.01.10

3- same problem: stuck at "system initialize" after restart or long sleep period.

What i found that when i removed the power cord from the printer (not from wall plug...from the printer !!!) for 5-10min it pass "system initialize" and becaome working again!!

I think it is a firmware problem.

Also i do not like when paper empty and you must open the door and close it again after filling papers...pressing a button can do this...also it is a firmware.

[Stevan]

No, no more experiments with problematic firmware. This is a disgrace for Xerox.

I see a lot of people complaining with problems with the firmware upgrade on Xerox machines.

Stevan, electrical engineer