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WorkCentre 3025 fails to boot, unable to downgrade firmware

Product Name: WorkCentre 3025
Operating System: Windows 10

Hi,

my WorkCentre 3025 fails to boot, all lights are blinking and then become lit but the LCD shows nothing. Following messages in the support forum I understand this is a firmware issue. I tried downgrading the firmware to V3.50.01.08, however when upgrading the firmware through the web interface, the process stops making progress at some point and firmware version remains V3.50.02

Please advise

 
 
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Community Manager
Community Manager

Re: WorkCentre 3025 fails to boot, unable to downgrade firmware

Hello there,

Have you tried downloadig the firmware from a different browser to see if that works?

Thanks,
CathyO-Xerox
Community Manager

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