WorkCentre 3215 refuses to acknowlege new drum cartridge
Product Name: WorkCentre 3215
Operating System: Windows 8.1 x64
We got a Xerox brand cartridge identical to the one that was in the printer before hand and followed the directions to a T, but the printer still keeps saying "Insert New Drum Cart." I've tried power cycling, removing and reinserting, etc. Not sure what I'm missing here or what steps I can take. Any help would be appreciated.