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CasaMaria New Member
New Member

WorkCentre 3215 refuses to acknowlege new drum cartridge

Product Name: WorkCentre 3215
Operating System: Windows 8.1 x64

We got a Xerox brand cartridge identical to the one that was in the printer before hand and followed the directions to a T, but the printer still keeps saying "Insert New Drum Cart."  I've tried power cycling, removing and reinserting, etc.  Not sure what I'm missing here or what steps I can take.  Any help would be appreciated.

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Community Manager CathyO-Xerox
Community Manager

Re: WorkCentre 3215 refuses to acknowlege new drum cartridge

Hello CasaMaria,

Does the part number of the new cartridge match the part number of the previous cartridge that was in the device?

If you have followed THESE STEPS and the cartridge numbers match, you will need to engage Support. The Support options for your device are listed HERE .

Thanks,
CathyO-Xerox
Community Manager

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