Hi! Trying to help out a colleague that works from home. Their Xerox WorkCentre® 6027 device fell off the printer stand and it appears the ADF cover and/or mechanism may have been damaged. The machine is displaying the following message: "Fault Code 005-301: ADF Cover Open Message Remove Paper Then Close ADF Cover". I found the PDF copy of the user manual, and sent it to them to look for any paper jams. However, I don't know if the fault code is literal or not in this case.
I was wondering if there was a way to by-pass the error message to see if the machine still prints without doing a full reset. But I don't know if that's even possible if the ADF cover/mechanism is damaged. Then, I don't know if there is a way to bypass the ADF issue(s) or if that will be a show-stopper. I'm concerned that some sort of sensor, guide, etc. may have been damaged and the device won't allow any work-arounds. I searched the forums prior to posting, and could not find any similar types of situations.
Any guidance that someone could offer would be greatly appreciated. Thank you!
