- Power off the printer by pressing the power switch to the off (O) position.
NOTE: The power switch is located on the right side of the printer.
- Wait at least 45 seconds, and then power on the printer.
- If power cycling the printer fails to resolve the issue disconnect the ethernet or USB cable and reboot printer. If the error code 116-343 or 116-324 does not appear then the cause is a corrupted print job being sent to the printer. In this case the solution is to terminate that print job at the computer or print server that is sending it.
If this doesn't help you may need to call the Support Department for more assistance.