WorkCentre 6515 is making buzzing noises when inactive

[Tobias L.]

Hello everyone,

I bought a new AllinOne device for my home office and decided on a WorkCentre 6515. From what I can say so far, the device is good, but I am having one very annoying thing: there is some wuite loud coil whining when the device is in sleep mode. It is a really annoying and piercing sound. Whenever the device in up and running it stops.

Is there anything I can do about it? Any help is appreciated.

Greetings

Tobias

[Tadaa79]

I have the exact same issue and obviously no help in place? Or can you tell me, how you fix this issue?

Many thanks!

[GabiE-Xerox]

See your other post.

[baimei101]

I've just bought the 6515 WorkCentre and have the same issue, it's the switched mode PSU making a noise when there's no load, I've experienced the same issue with laptop PSU's and had them replaced.  I'd like to know how many of these printers have this issue, as I don't want to get a replacement and find it's exactly the same.

[CherylO-Xerox]

We are currently researching this issue, could you please let us know which system software or firmware version you have loaded on your machine? 

[Tobias L.]

Hello CherylO-Xerox,

here are all the software/firmware version that were listed on the configuration printout:

System: 65.50.61
Controller ROM: 1.57.3
IOT ROM: 1.1.0
IOT2 ROM: 4.11.0
ADF ROM: 42.0.0
Panel ROM: 91.6.11
Boot ROM: 11.1.216
SJFI: 4.7.0
SSMI: 2.5.1
Plugin: 1.0.0
RSEP: 1.8.25

Last update: 07/10/2019
Software-Updates: enabled

On the device itself I found under "Device -> Info":

Software-Version: 1.57.3

Greetings,

Tobias

[nige]

I also have the same issue, the first printer had the issue from start, returned for replacement due to the noise, and the replacement is exactly the same. Deciding if should return that also and go with a different manufacture, shame as do like the printer and print quality. Xerox support seems terrible, after wasting 20+ mins on phone Xerox told me someone would call me back to arrange an engineer visit, nobody called back.

Found another thread here also detailing the issue - "Insupportable high-pitch noise in WC 6515DNI sleep mode"

@CherylO-Xerox any further update or should we all just return??

[md2]

Hi,

I've now received a replacement from the supplier and if anything, this is worse than the last one. There is severe coil whine when in standby and it reduces only a bit when in other power modes. It is audible even when printing. My favourite power mode is with the cable unplugged. For what it's worth, here are the details.

Serial number: 3740228446
system: 65.50.61

Hello Xerox, you can expect to see this printer again soon: either through your returns channels or thrown out the back of a van at high speed into your parking lot.

It's very clear that nobody on this thread, or the multiple similar ones have had any kind of useful response from Xerox and I don't expect things to be any different for me. Good luck with your printer business.

[CherylO-Xerox]

Hi All,

As reported earlier this issue was escalated and here is the link to the response to the noise issue posted (May 21, 2020).  Noise Article

[Tobias L.]

Hello CheryIO-Xerox,

is it really the accepted solution to either shut it down, delay the problem or freeze the machine to avoid the noise?

I would have hoped to see an update to the firmware that would allow to completely disable it from going into sleep mode. I would have accepted that as a bad but working solution to the problem.

I will return the WorkCentre as it is unusable for me in its current state and I honestly have lost faith in Xerox providing a good solution.

Greetings

Tobias