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WorkCentre 6515DN software upgrade failed 017-759

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Product Name: Xerox WorkCentre 6515DN
Operating System: Windows 10

Current (delivered) firmware of my printer: 65.31.81.

I tried to upgrade to 65.50.61_WC6515 with fwdl5.3.6.0ww-20190524-1 from an up to date Windows 10

  • using network -> error 017-759
  • using USB -> error 017-759

Then i did a factory reset and tried again using USB -> error 017-759.

The good thing: The printer recovers to the old firmware.

The bad thing: The upgrade does not work and i have no idea how to fix it.

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Re: WorkCentre 6515DN software upgrade failed 017-759

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Try 65.54.21

The fault says its :

Capture.PNG

Which typically happens when you accidentally open the bin file on the PC instead of sending it to the printer as is.

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Joe Arseneau
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Re: WorkCentre 6515DN software upgrade failed 017-759

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What do you mean with "accidentally open the bin file on the PC instead of sending it to the printer as is"?

I didn't open the file in any way. I extracted the zip and uploaded the bin file with the update utility - as described in the documentation: "Select the “.bin” file, then select [Open].".

I don't have any further ideas but maybe some older firmware updates might help.
Unfortunately i can't find other versions for download.

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Re: WorkCentre 6515DN software upgrade failed 017-759

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Ah - Google found a direct link to 65.35.01 - i will test this version.
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Re: WorkCentre 6515DN software upgrade failed 017-759

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The upgrade with this version had no problem...

Next step: Ugrade to version 65.50.61. I downloaded and extracted it again - md5sum was the same so no failure on my side.

And the upgrade worked - same laptop, same update, same firmware.

In my opinion a direct upgrade didn't work and an additional step with firmware version 65.35.01 https://www.support.xerox.com/support/workcentre-6515/file-download/enus.html?operatingSystem=win7x6... ) was needed.

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