Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Highlighted
VF
New Member
New Member
‎08-20-2015 12:24 PM

WorkCentre Pro 40

WorkCentre Pro 40 Communications Problem Encountered: Reset system by turning power off, then on, using the white power switch. This does not work. System would turn off and re-boot to the same message. Router working properly, not a network issue, but issue with Xerox CPU communicating with copier unit. Replaced part 160K92905. Now white power switch does not turn system off at all.

0 Kudos
Reply
1 Reply
Highlighted
fiery
Occasional Advisor
Occasional Advisor
‎08-21-2015 10:01 PM

Re: WorkCentre Pro 40

When you turn it on do you get the white dots of death? Most likely a network controller issue. You need a tech to come in and figure out if the pronlem is the controller or the machine. Usually they will connect a laptop to the controller with an alt boot tool to see what is happening.

0 Kudos
Reply