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paulm New Member
New Member

WorkCentre touch screen sensitivity?

Hello,

 

We have a WorkCentre 7435 and have recently enabled Follow You printing using Secure Access.

 

For some reason, some (only some) users have quite a bit of difficulty getting the "Print" onscreen button to respond to their touch.  Some users stand there, pressing the screen repeatedly with little result.

 

We also have a WorkCentre 7328 that seems to respond a little bit differently.  Perhaps slightly faster to respond to a touch but I haven't had an issue with the 7435 not responding.

 

I've looked in the documentation but haven't been able to find anything regarding a setting to increase the sensitivity of the screen.  Perhaps it's not something that is adjustable.  Like I said, I don't have a problem with either machine...

 

Apologies in advance for the obscure question, and the equally obscure problem.

 

Cheers,

Paul

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2 Replies
Fabio Valued Advisor
Valued Advisor

Re: WorkCentre touch screen sensitivity?

What firmware is on the machine?

There are some new updates regarding EIP

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paulm New Member
New Member

Re: WorkCentre touch screen sensitivity?

System version 75.12.53

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