Hello,
We have a WorkCentre 7435 and have recently enabled Follow You printing using Secure Access.
For some reason, some (only some) users have quite a bit of difficulty getting the "Print" onscreen button to respond to their touch. Some users stand there, pressing the screen repeatedly with little result.
We also have a WorkCentre 7328 that seems to respond a little bit differently. Perhaps slightly faster to respond to a touch but I haven't had an issue with the 7435 not responding.
I've looked in the documentation but haven't been able to find anything regarding a setting to increase the sensitivity of the screen. Perhaps it's not something that is adjustable. Like I said, I don't have a problem with either machine...
Apologies in advance for the obscure question, and the equally obscure problem.
Cheers,
Paul
What firmware is on the machine?
There are some new updates regarding EIP
System version 75.12.53