Workcentre 4260 Freezing

[JonathanG11890-GIS]

Any help with this issue would be greatly appreciated. We have an account that has 2 4260s and one of the machines they try to scan to it and they get a message stating "this job cannot be completed" and then the machine reboots. The other 4260 we had issue where they use secure print. They would print to the machine and the document would just be formatting. We installed the new 250gb hard drive and the latest firmware and that fixed the formatting issue. Now the machine will lock up on them and they have to reboot the machine to get it to work. We tried a software reset and reinput everything and still no luck. The customer is losing faith in Xerox and any help would be greatly appreciated.

Thanks,

Jonathan

[Fabio]

hello, what firmware have you installed?

this one is the latest release, but you need to call xerox to obtain it : 30.103.51.000

it solves lots of bugs

if it doesnt resolve, maybe its an hardware issue , like bad memory, then its best to call an xerox engineer to replace the broken parts

[JonathanG11890-GIS]

What if we swap memory with a known working 4260? Software is current.

[Fabio]

you can try, but it can also be the disk that is causing the problem...