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Workcentre 5230 stuck in Download Mode

Hello everyone,

 

Today I tried to upgrade the firmware of our Workcentre 5230.

Somehow it went wrong... It took a very, very long time.

So I rebooted the machine... (stupid mistake, I guess)

 

The machine is not reachable across the network and it only displays "Download Mode" when it's on.

I found some articles about upgrading the firmware with use of a USB-thumb drive, but all of them are about other versions.

 

Does someone know what to do? I really need the machine back up and running.

 

(I apologize for any language and spelling errors)

 

With kind regards,

Wiecher

 

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Valued Advisor
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Re: Workcentre 5230 stuck in Download Mode

It could be that the Energy saver button is stuck, while its off, push the button a few times and turn it on.

 

But....

 

Since it didn't get the update due to being powered down, you will need to finish the upgrade most likely.

Download the correct firmware , create the folder DWLD on your usb stick , put the rom in that folder , boot up the machine with the usb stick in when booting up the machine , hold the power saver button...

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Joe Arseneau
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Re: Workcentre 5230 stuck in Download Mode

Nope, nothing wrong with the "Energy Saver" button.

 

About the "dwld" folder: I've tried that one already today. (aswell as "upgrade" and "altboot" both on FAT32)

However not while pressing the Energy button when the machine is booting up; That because the machine always says: Download Mode...

I'll try it out tomorrow.

 

Thanks for replying/helping.

 

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Re: Workcentre 5230 stuck in Download Mode

I tried it without any luck.

Thing I forgot to mention: The machine goes standby for a second or so after booting up and the "Interrupt button" is flickering.
I don't get any (other) reaction from the machine when pressing any of the buttons while booting.
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Valued Advisor
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Re: Workcentre 5230 stuck in Download Mode

The folder is DWLD, not dwld .

Make sure you have the right firmware extracted and placed into the folder.

When you power on, have the power saver held down and do not release it until it starts.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
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Re: Workcentre 5230 stuck in Download Mode

Hello Joe,

 

I formatted the thumb drive again (FAT32), made a folder " DWLD ", copied the file: " WC5222_5225_5230-STD-1_207_8.bin " into it and put the drive into the machine. I've holded the button for almost two minutes without any response from the machine.

 

I'm starting to think something went terribly wrong..... :(

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Valued Advisor
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Re: Workcentre 5230 stuck in Download Mode

make sure you have the CORRECT firmware

 

you can have a machine with OR without a PS option

 

so if you have the PS option, you need to use the PS firmware! :)

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Re: Workcentre 5230 stuck in Download Mode

another solution i have read somewhere else:

 

Problem:
Machine will Display download mode while switching on the MachineCause:
HDD Corruption
Solution:

Removed the HDD and formatted externally amd fixed back into the machine and it started working fine

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Re: Workcentre 5230 stuck in Download Mode

To be clear, you are holding the power saver button and then turning the machine on with the regular power button right?

 

Be sure to note Fabio's responses, he is much more educated on these devices and the reloading of them than I am.

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Joe Arseneau
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Re: Workcentre 5230 stuck in Download Mode

Hello Fabio,

 

Do you know which filesystem the Workcentre is using?

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