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Valued Advisor
Valued Advisor

Re: Workcentre 5855 White Screen and Code 8

You lose the informations from the SD. The machine communicate at the power on withh the SD first.

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New Member
New Member

Re: Workcentre 5855 White Screen and Code 8

hello ,

can i take image of SD card of an other machine 5845 and copy it in my SD card or i must order new SD card?to solve the problem that i have ,wich is white screen with code  at the back of my machine.

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Valued Advisor
Valued Advisor

Re: Workcentre 5855 White Screen and Code 8

Hi,

Yes , you can copy the image of SD card from a known good machine.

 

Gabi

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New Member
New Member

Re: Workcentre 5855 White Screen and Code 8

think you for your replay,

I copy image and HDD from other working machine but this didn't resolve the problem;

i think that i have a hardware problem in controller card ,can you advice me where i can sheck the problem or if you have tips to resolve this problem of white screen and code 8?

thinks very much

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Valued Advisor
Valued Advisor

Re: Workcentre 5855 White Screen and Code 8

Hi,

The software on the SD card and SBC PWB must be the same so I will recommend you to reinsatall the software using the AltBoot method:

To prepare the USB thumb drive for an AltBoot restore, create an AltBooT folder, in the root directory. Next, using Notepad or similar utility, create a zero-length file in the AltBoot folder called FORCED_UPGRADE (like this in uppercase) with no extension. Again, this file must reside in the AltBoot folder and be named exactly as shown. Finally, copy the latest firmware file (*.dlm) to the AltBoot folder.

 
  1. Turn the printer Off.

  2. Insert the prepared USB thumb drive in the USB Port on the printer’s rear panel.

  3. Turn the printer On. The printer reads the USB port and begins the restore process.

    1. The splash screen displays the ENERGY STAR logo while the printer reads the thumb drive.

    2. The restore process begins with Check Firmware Version being displayed.

    3. Next, the Software Upgrade screen is displayed. Depending on the system configuration (Trays, Finisher) the process can require approximately 20 minutes. The Software Upgrade screen changes to reflect the current subsystem being restored.

    4. After the firmware update process is complete, the AltBoot Complete screen is displayed instructing you to remove the USB thumb drive.

  4. Remove the USB thumb drive from the printer’s USB Port.

  5. Wait for the printer to reboot and return to Ready To Print.

 

Good luck!

Gabi

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New Member
New Member

Re: Workcentre 5855 White Screen and Code 8

Think you,
I fo what you told me to do, but the machine didn't upgrade and nothing happened, just still white screen and code 8 at the back of machine, did you think that the hard disque is not good or samthing else?
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Valued Advisor
Valued Advisor

Re: Workcentre 5855 White Screen and Code 8

Yes,

you can try another HDD.

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Valued Advisor
Valued Advisor

Re: Workcentre 5855 White Screen and Code 8

Also it could be the memory module defective.

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New Member
New Member

Re: Workcentre 5855 White Screen and Code 8

think you for your replay, i'll try to replace an other HDD.
I have also an other machine 7835 witch was work normally, i changed toners it told me that toner is not compatible, i replace new tonors with old ones witch worked normally but now doesn't work also and still appear the same message that toner is not compatible.
The machine didn't work neither with the new toners nor with old ones.
I'll be very grateful if you can help me.
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Valued Advisor
Valued Advisor

Re: Workcentre 5855 White Screen and Code 8

For 7835 you should assume you bought the correct part no. for your region. You can check what part no. of toner you need at the Consumables Status by pressing the each row representing the toners. Below is a table with toners around the world:

006R01517

K-Toner (DMO)

 006R01509

K-Toner (WW)

 006R01513

K-Toner (NA/E)

 006R01520

C-Toner (DMO)

 006R01512

C-Toner (WW)

 006R01516

C-Toner (NA/E)

 006R01511

M-Toner (WW)

 006R01515

M-Toner (NA/E)

 006R01519

M-Toner (DMO)

 006R01518

Y-Toner (DMO)

 006R01510

Y-Toner (WW)

 006R01514

Y-Toner (NA/E)

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