Hi Rock1,
Thank you for using the Support Forum. Please consider calling your technician to get him/her to remedy the problem. Or you could contact your support centre for further assistance.
I have a WS6505 that has just had it's firmware updated. The technician sent me a postscript file of the serial number to update the printer, currently the printer shows the sn as 000000000. What do I use to upload the .ps file to the printer to reset the serial number?