Workcentre 6515 Device Fault 062-380

[Martin_in_London · Accepted solution]

I had the same problem.  I googled a bit, and after a couple of false starts including this discussion I found a Xerox support article titled: "Fault Code 062-380: Insufficient Lamp Brightness was Detected When Performing AGC".  Here's the link. If it's broken, google again on the title.  Briefly, it explained how to clean the relevant surfaces.  I followed the simple instructions - took me about 2 minutes - switched off, waited 30 seconds and switched on again.  Problem solved.  

I can't understand why this hasn't been mentioned in this discussion so far, unless I've missed something.  Hope this helps!

[VITOSOLI]

Numéro de série: 3941680851
Produit: WorkCentre 6515 DNI    

Achat 22 janvier 2019

panne  debut 01 fevrier 2020  062-380

j'ai exactement le même problème    une semaine après fin de garantie même erreur .062-380

C’est le capteur ccd qui est surement défectueux   0 moins  que ce soit la carte mère qui a un programme spécial ….

" je tombe en panne à la fin de la garantie".

j’ai contacté Xerox réponse   je ne peux  vous donner des détails   et direct "je peux vous faire un devis ........

j’ai envoyer des mail au sav   avec explication  et j ai trouver une astuce pour dégagé le code et pouvoir faire un scan    .là on voit une bande noire  de  deux centimètres côté droit    -la lumière fonctionne bien , ça doit être le CCD  partiellement défectueux- et puis retour blocage 062-380.

PAS DE REPONSE …….

j ai contacter le distributeur xerox de ma région : on va vous rappeler ..... j’attends toujours ....aucune reponses.

la qualité d’une marque se voit dans la résolution des litiges  .je vous laisse les conclusions....    ESCROCS

FUYEZ XEROX.

[Straeten]

I have had the Xerox Workstation privately for 2 ½ years now. Scan function is now defective after almost not being used. That is why I tried to use Warranty after the warranty period because it is strange that the scan function is already broken.

I have now been talking to my supplier and Xerox Netherlands for more than 4 weeks. I can offer the Workstation for repair, but this will cost me 720 euros. The purchase price of the workstation was 350 euros at the time. This means that repair will cost me 2 x the price of a new device. Of course I'm not going to do that.

The device is like new. The printer function is excellent. An additional problem is that my display stays on as long as the error message is not resolved. The room where the printer is located is lit day and night because I cannot turn off the display. Every time I want to print, I now have to turn the printer on and then off again

Since the printer is 2½ years old, I am willing to pay a maximum of 175 euros for repair of the scan function. Both the supplier and Xerox do not want to accommodate me. So now I am left with a worthless device that I have to throw in the garbage as new. I am very angry about that and never buy a Xerox machine again and do not recommend that to anyone.

[GabiE-Xerox]

Hi,

Unfortunately there is no other solution for the moment, so you must replace the hole scanner. It looks like the CIS that is present in scanner and DADF is custom made, until now I did not find anything else.

Gabi

[Frenx]

Hi, did you find a DIY solution for the scanner error? I have the same problem, and I'd like not to replace the whole flatbed scanner... Thanks!

[Straeten]

I have had the Xerox Workcentre 6515 for over 2 years and only use this machine for private use. Total number of orders given to the device in these 2 years is 500 pieces. Mainly printer assignments. I hardly use the scan option. From one day to the next I got error code 062-380. When I look up this code on the internet, the problem points to the scan function. The printer function works normally without any problem. However… because of the error code, the display of the Workcentre remains on and the room where the printer is located is never dark again. I cannot turn off the display. So I have to turn on and off when printing. I have been in contact with Xerox in the Netherlands. Because the warranty has expired, they don't want to do anything for me. No help at all. I can send the Workcentre in for repair. The price of repair will then be 2 x the price of a new Workcentre. Silly !!! During my search for error code 062-380 I found several questions on internet sites from Xerox Workcentre 6515 users. For years, questions have been asked about a solution to error code 062-380. Nowhere can I find an answer that I can use. Many users with the same problem hardly use the scan function ... yet a problem arises. For the past few weeks I have been in contact with Xerox and asked if there is a service manual that describes how to resolve the error code. If necessary, I can solve the problem myself with any spare parts. No response from Xeros so far. Xerox should be deeply ashamed. The printer works without a problem. Do I now have to put the entire machine in the trash and buy a new printer? All this is beyond belief. NEVER a Xerox machine for me again.

[GabiE-Xerox]

Hi,

For this fault code you need to replace the flatbed scanner.

Gabi

[ChesterC]

Does the flatbed scanner assembly or the DADF scanner assembly need to be replaced?  Thanks!

[GabiE-Xerox]

Hi,

The scanner is faulty and needs to be replaced.

Gabi

[vahhov]

Hi,

I also have WorkCentre 6515 and it gives the same error 062-380 as soon as it is powered on. It worked perfectly a month ago and turned off properly, bat now it starts with that fault error.

We have more than 100 different xerox devices in the companies where we providing printing services and support, but this is the first time when we faced similar situations with the XEROX devices.

Taking into account the Xerox's good reputation and the number of the customers, that have the same issue, I hope that somebody will share more detailed instruction to solve this issue.

Thanks.