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Valued Advisor
Valued Advisor

Re: Workcentre 6515 Device Fault 062-380

Hi,

For this fault code you need to replace the flatbed scanner.

 

Gabi

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New Member
New Member

Re: Workcentre 6515 Device Fault 062-380

I have had the Xerox Workcentre 6515 for over 2 years and only use this machine for private use. Total number of orders given to the device in these 2 years is 500 pieces. Mainly printer assignments. I hardly use the scan option. From one day to the next I got error code 062-380. When I look up this code on the internet, the problem points to the scan function. The printer function works normally without any problem. However… because of the error code, the display of the Workcentre remains on and the room where the printer is located is never dark again. I cannot turn off the display. So I have to turn on and off when printing. I have been in contact with Xerox in the Netherlands. Because the warranty has expired, they don't want to do anything for me. No help at all. I can send the Workcentre in for repair. The price of repair will then be 2 x the price of a new Workcentre. Silly !!! During my search for error code 062-380 I found several questions on internet sites from Xerox Workcentre 6515 users. For years, questions have been asked about a solution to error code 062-380. Nowhere can I find an answer that I can use. Many users with the same problem hardly use the scan function ... yet a problem arises. For the past few weeks I have been in contact with Xerox and asked if there is a service manual that describes how to resolve the error code. If necessary, I can solve the problem myself with any spare parts. No response from Xeros so far. Xerox should be deeply ashamed. The printer works without a problem. Do I now have to put the entire machine in the trash and buy a new printer? All this is beyond belief. NEVER a Xerox machine for me again.
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Valued Advisor
Valued Advisor

Re: Workcentre 6515 Device Fault 062-380

Hi,

You can find a service manual here.

 

Gabi

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New Member
New Member

Re: Workcentre 6515 Device Fault 062-380

Hi, did you find a DIY solution for the scanner error? I have the same problem, and I'd like not to replace the whole flatbed scanner... Thanks!
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Valued Advisor
Valued Advisor

Re: Workcentre 6515 Device Fault 062-380

Hi,

Unfortunately there is no other solution for the moment, so you must replace the hole scanner. It looks like the CIS that is present in scanner and DADF is custom made, until now I did not find anything else.

 

Gabi

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Re: Workcentre 6515 Device Fault 062-380

I have had the Xerox Workstation privately for 2 ½ years now. Scan function is now defective after almost not being used. That is why I tried to use Warranty after the warranty period because it is strange that the scan function is already broken.

I have now been talking to my supplier and Xerox Netherlands for more than 4 weeks. I can offer the Workstation for repair, but this will cost me 720 euros. The purchase price of the workstation was 350 euros at the time. This means that repair will cost me 2 x the price of a new device. Of course I'm not going to do that.

The device is like new. The printer function is excellent. An additional problem is that my display stays on as long as the error message is not resolved. The room where the printer is located is lit day and night because I cannot turn off the display. Every time I want to print, I now have to turn the printer on and then off again

Since the printer is 2½ years old, I am willing to pay a maximum of 175 euros for repair of the scan function. Both the supplier and Xerox do not want to accommodate me. So now I am left with a worthless device that I have to throw in the garbage as new. I am very angry about that and never buy a Xerox machine again and do not recommend that to anyone.

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