I had the same problem. I googled a bit, and after a couple of false starts including this discussion I found a Xerox support article titled: "Fault Code 062-380: Insufficient Lamp Brightness was Detected When Performing AGC". Here's the link. If it's broken, google again on the title. Briefly, it explained how to clean the relevant surfaces. I followed the simple instructions - took me about 2 minutes - switched off, waited 30 seconds and switched on again. Problem solved.
I can't understand why this hasn't been mentioned in this discussion so far, unless I've missed something. Hope this helps!
Numéro de série: 3941680851
Produit: WorkCentre 6515 DNI
Achat 22 janvier 2019
panne debut 01 fevrier 2020 062-380
j'ai exactement le même problème une semaine après fin de garantie même erreur .062-380
C’est le capteur ccd qui est surement défectueux 0 moins que ce soit la carte mère qui a un programme spécial ….
" je tombe en panne à la fin de la garantie".
j’ai contacté Xerox réponse je ne peux vous donner des détails et direct "je peux vous faire un devis ........
j’ai envoyer des mail au sav avec explication et j ai trouver une astuce pour dégagé le code et pouvoir faire un scan .là on voit une bande noire de deux centimètres côté droit -la lumière fonctionne bien , ça doit être le CCD partiellement défectueux- et puis retour blocage 062-380.
PAS DE REPONSE …….
j ai contacter le distributeur xerox de ma région : on va vous rappeler ..... j’attends toujours ....aucune reponses.
la qualité d’une marque se voit dans la résolution des litiges .je vous laisse les conclusions.... ESCROCS
I have had the Xerox Workstation privately for 2 ½ years now. Scan function is now defective after almost not being used. That is why I tried to use Warranty after the warranty period because it is strange that the scan function is already broken.
I have now been talking to my supplier and Xerox Netherlands for more than 4 weeks. I can offer the Workstation for repair, but this will cost me 720 euros. The purchase price of the workstation was 350 euros at the time. This means that repair will cost me 2 x the price of a new device. Of course I'm not going to do that.
The device is like new. The printer function is excellent. An additional problem is that my display stays on as long as the error message is not resolved. The room where the printer is located is lit day and night because I cannot turn off the display. Every time I want to print, I now have to turn the printer on and then off again
Since the printer is 2½ years old, I am willing to pay a maximum of 175 euros for repair of the scan function. Both the supplier and Xerox do not want to accommodate me. So now I am left with a worthless device that I have to throw in the garbage as new. I am very angry about that and never buy a Xerox machine again and do not recommend that to anyone.
Unfortunately there is no other solution for the moment, so you must replace the hole scanner. It looks like the CIS that is present in scanner and DADF is custom made, until now I did not find anything else.
I also have WorkCentre 6515 and it gives the same error 062-380 as soon as it is powered on. It worked perfectly a month ago and turned off properly, bat now it starts with that fault error.
We have more than 100 different xerox devices in the companies where we providing printing services and support, but this is the first time when we faced similar situations with the XEROX devices.
Taking into account the Xerox's good reputation and the number of the customers, that have the same issue, I hope that somebody will share more detailed instruction to solve this issue.