Workcentre 6515 Device Fault 062-380

[Mrader]

What surprises me most is that nobody from the company replies. I checked back in Amazon: while the product in general is rated as really good, many many people share the exact same issue with this error. I thought a company like Xerox learned their lessons from the issue they had with their OCR software. This was ignored until it escalated. So if the first person who sees this issue within the warranty time would go to court, I’m pretty sure things will escalate quickly also here.
In the mean time: any alternative, more reliable suggestions? Even with slightly higher cost ?

[Straeten]

I totally agree with you… how could this topic have resolved its status? Ever since I had the problem with error code 062-380, I've seen the same issues arise with other users. There is something very wrong with the design of the scan function within a very short time the Workstation has become worthless. And every time just after the warranty period. I now had to buy a scanner especially to be able to scan.
Xerox has failed and left customers with a problem caused by the manufacturer itself. It is a shame.
NEVER AGAIN a Xerox machine for me. I will not advise anyone to ever buy a Xerox. The quality of service is way below par.

[Mrader]

How can this issue be marked as solved, if the solution only helped a small minority of people? The majority still has the issue after following the cleaning procedure. Marking it as solved possibly prevents any further action from the manufacturer on the issue

[Mrader]

Thank you all guys. I usually read forums before I buy a new product. I had decided already on the work center 6515 based on good test results. But from what I see here and on Amazon, this is a no-go product. This error seems to be so common that you end up with throwing away the product after something between 8-14 month. I’m surprised an American company does not investigate the issue if it’s so wieselt spread. Any recommendations for an alternative color laser product with ADF which is more reliable / has better service ?

[Samson C]

Mine just ran into the same problem. What is interesting is mine is power off most of the time when not in use. It is also under a static protective bag when powered off.

The error code just appeared the other day when I needed to scan something and following the cleaning procedures didn't resolve the issues.

[annoyedAboutXerox]

I am also annoyed about Xerox. A college of mine bought one 10 month before I bought mine.

A month later his scanner broke with 65-225. 10 month after I got mine, mine had a 65-225. The Xerox engineer sad they break very seldom. Shortly after my college had his workcentre 6515 24 month it had again a 65-225. Now my warranty is over and mine has a 062-380.

Finally I think I buy it again. As long as it works, it is fine. Xerox doesn't earn money when when they don't sell toner (I still have more than 50% of the included toner) but have to send an engineer after one year.

[Berkan Özkan]

Today 07.04.2021 same Device Fault. I bought this Printer at 25.03.2019 and two weeks after the guarantee expired this happens. The Tech Support couldent help me and sait I should look on the Forum. Iam was very pleased with this printer and than this happend. 

Now i have got 400 Euros off Crap at home. The Guy from the Tech Support said that the Repair would cost me over 350 Euro. 

NEVER AGAIN XEROX. 

Seriennummer: 3940932393
Produkt: WorkCentre 6515

[carolynperry]

Not sure if that helps, but it is not locked or stuck it seems.  It could be broken or unhooked as you have stated, but if it moves and flashes on, does that mean it could be something else

[Martin_in_London]

You absolutely have my sympathy.  I'm just a Xerox customer, nothing more, and I love the kit, but the support is kind of limited unless you've bought it from a reseller who will help.  This seems to be the preferred way of doing things for Xerox, who don't see their market as domestic consumers but rather as medium to large businesses.  It might be worth contacting a local reseller, and trying to buy an hour of their time, or some such.  Don't know what else I can suggest.  Good luck!

[Straeten]

Hi Martin,

Thanks for your message..
I found the link to the error code 062-380 with instructions on how to solve it, a while ago after trying to find everything. I've tried cleaning that part several times ... even this morning. Unfortunately the error code persists and I cannot use the scan function.
I still get angry at the thought that I have to pay 2x the price of new value for repair.
Also ridiculous is that I can't turn off the display because of the error message. The display stays on. I am still very angry and frustrated.