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MrToad
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Re: Workcentre 6515 Device Fault 062-380

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Anyone in the UK should tell the supplier that they are in breach of the  Consumer Rights Acts they have supplied  something that is not of merchantable quality. You are entitled to a repair, refund or replacement under these regulations which are enforcable through the smalls claims court at your local county court. The cost of bringing such an action is negligeable to you, but nearly all sellers opt for a repair or replacement as to them the court costs are considerable. Contact the local Trading Standards Office for help and assistance

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Straeten
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Re: Workcentre 6515 Device Fault 062-380

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After my problem with error 062-380, I first contacted the shop where I bought the Workstation. When they did not want to help me, I contacted Xerox in the Netherlands. Despite the fact that many of the same complaints are already known to Xerox, they did not want to help me. I was able to have the scan function repaired, but that cost me the price of 2 x a new printer.
After weeks of trying to get it straight, I gave up…. Xerox is not going to help me!!!!

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blatterjr
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Re: Workcentre 6515 Device Fault 062-380

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I just had this faul error as well... I can still print but can't use any scanner function. When I contacted support, the tech stated that this was a known issue.  The cost to take/send my machine to only have someone look at it is half the cost of the machine alone without factoring in my time.

These ~$500+ machines are disposable if you're 1-day outside of warranty.

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Ihatexeroxdotcom
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Re: Workcentre 6515 Device Fault 062-380

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Do you work for Xerox maybe? This doesn't even help the damm problem
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Ihatexeroxdotcom
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Re: Workcentre 6515 Device Fault 062-380

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What a shame. I just bought 2 Xerox 6515 and one of them came with the error of death 062-380. We should all go to the nearest Xerox and throw this POS printers right in the entrance. How come this issue is still not fixed in 3/8/2022.
DON'T BUY XEROX
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DRXerox
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Re: Workcentre 6515 Device Fault 062-380

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Bonjour, 

Comment avez-vous fait pour que le code erreur n'apparaisse plus sur la machine la 1ère fois?

Merci d'avance pour votre réponse.

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