I also have a workcentre 6515. After updating the drivers, the scanner cannot be reached either from the computer nor from the unit itself. The printer hasn't even printed 100 pages and the scanner used only a couple times. I tried reinstalling the software, no effect. Restored to factory settings, still no effect. Called tech service here in Sweden and they cannot find the unit registration (completed twice) and they will not help without such.
This is a new unit with no damage and it seems this is a common problem for many. It should be a no-brainer that the unit should still be under some kind of warranty since the release date of this model was not that long ago. A unit that has been used as little as this should't break down from so little use. I have printers and scanners many years old and they still work.
After all the reviews of this product thought I made a great choice and that this company would be best at supporting their products althoght never had the need before this. I hope Xerox's good reputation still holds true, else i have had a very expensive 100 pages.
This is a manufacturing defect and quality issue that I hope gets resolved. It is a heavy unit to carry around if I have to. Looking forward to finally getting a positive response as it is critical that i get this fixed asap. Thanks
