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Mrader
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Re: Workcentre 6515 Device Fault 062-380

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Let’s not talk about Dell. After being a customer for 20+ years, with their most recent Notebooks they let us down big time: crappy quality, and zero service despite of a premium service agreement. I ended up letting legal department off the chain, and they solved the commercial issue. Technically, I migrated over from Dell to Lenovo for all PC equipment. Coming back to color laser printer / scanners: you mentioned Brother as an alternative. Any experience with Brother MFC-L9570CDW? This looks like it was a viable alternative from the test results.
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MrToad
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Re: Workcentre 6515 Device Fault 062-380

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Anyone in the UK should tell the supplier that they are in breach of the  Consumer Rights Acts they have supplied  something that is not of merchantable quality. You are entitled to a repair, refund or replacement under these regulations which are enforcable through the smalls claims court at your local county court. The cost of bringing such an action is negligeable to you, but nearly all sellers opt for a repair or replacement as to them the court costs are considerable. Contact the local Trading Standards Office for help and assistance

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Straeten
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Re: Workcentre 6515 Device Fault 062-380

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After my problem with error 062-380, I first contacted the shop where I bought the Workstation. When they did not want to help me, I contacted Xerox in the Netherlands. Despite the fact that many of the same complaints are already known to Xerox, they did not want to help me. I was able to have the scan function repaired, but that cost me the price of 2 x a new printer.
After weeks of trying to get it straight, I gave up…. Xerox is not going to help me!!!!

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