Workcentre 6515 - error 043-373

[Engelen-IT]

I have a Workcentre 6515 that has been getting the error 043-373.
I restart the device and the issue is temporarily solved.

What does this error mean? And more important, what can i try to solve this?

[CathyO-Xerox]

Hello Engelen,

I did not find that fault, but I found a similar one that is a motor fault that says to power off/on to reset. 

[KirMonWat]

Help, I'm having the same issue. I cannot find the answer to the riddle of 043-373 anywhere so I have no idea of how to go about fixing it.

[Engelen-IT]

I had contacted Xerox support and their respons was a quote with the price of almost 2 new machines. I think they have lost it... . I am seriously dissapointed in Xerox!

Because i was frustrated, i have opened the side of the machine myself (the left side with the circuitboards). And refitted some wires pressed a lot of switches with force. I have almost violently shook the machine. I think the machine is afraid now... it did not show the fault anymore.

Oh and Xerox kept going around the question, they did not want to say what the error meant. Just pay and we will fix it is the answer i got. How about f*ck no. No more Xerox for me.

[KirMonWat]

Oh no! That's not excellent news. I think the machine is still under warranty so I'll maybe try to get rid of it if there's no fix.

Thanks for your help Engelen-IT

[nicolaus.meins@gmail]

I have the same with my 6510, I get an 043-378 error code and the printer stops and asks for a system restart. There is no paper jam but 1 sheet of unprinted paper is always under the tray. I have no idea how this sheet gets there, as I said, they printer is not jammed. Very annoying.

[Engelen-IT]

It is a printer with many issues and no answers from tech support but replace with new one... . I replaced it with a HP laserjet and my troubles are over.

No Xerox ever again

[Vincent965277-xrx]

This fault is a,

043-373 IOT Deve Solenoid does not work correctly.

It is a solenoid that is mounted on the main motor drive assembly that works with the developer assembly.

Make sure your MFD has the latest software installed.

The fault could be caused by the MCU pwb, The main drive assembly, or just needing a software upgrade.

This fault made need to be addressed by a Xerox Field Technician.

[Vincent965277-xrx]

The paper gets there by feeding 3-4" out of the paper tray, into the paper path and it stops at the transport rolls just below the fuser. You may also be instructed to open the rear door and remove the paper. But it may be easier to just remove the paper tray and remove the paper from the front. Then just open and close the rear door to clear the message.

This issue may need to be resolved by a Field Technical Service Representative. (TSR)

[Engelen-IT]

I fully agree, but when i call xerox they say "suuuure, we will make you a quote for the repair" and then i get a quote for a new one... .

Oh and i solved the issues with 3 of my customers by taking the paper drawer, pull the green paperholders/guides on the left and right so that it is not touching the paper. Problem solved, never to be seen again.

I just want them to try a little... Now i feel like xerox is for short term use and if you have a problem... By a new one...