Workcentre 6515 - error 043-373

[Engelen-IT]

I have a Workcentre 6515 that has been getting the error 043-373.
I restart the device and the issue is temporarily solved.

What does this error mean? And more important, what can i try to solve this?

[CathyO-Xerox]

Hello Engelen,

I did not find that fault, but I found a similar one that is a motor fault that says to power off/on to reset. 

[KirMonWat]

Help, I'm having the same issue. I cannot find the answer to the riddle of 043-373 anywhere so I have no idea of how to go about fixing it.

[Engelen-IT]

I had contacted Xerox support and their respons was a quote with the price of almost 2 new machines. I think they have lost it... . I am seriously dissapointed in Xerox!

Because i was frustrated, i have opened the side of the machine myself (the left side with the circuitboards). And refitted some wires pressed a lot of switches with force. I have almost violently shook the machine. I think the machine is afraid now... it did not show the fault anymore.

Oh and Xerox kept going around the question, they did not want to say what the error meant. Just pay and we will fix it is the answer i got. How about f*ck no. No more Xerox for me.

[KirMonWat]

Oh no! That's not excellent news. I think the machine is still under warranty so I'll maybe try to get rid of it if there's no fix.

Thanks for your help Engelen-IT