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Engelen-IT
New Member
New Member

Workcentre 6515 - error 043-373

Product Name: WorkCentre 6515
Operating System: Windows 10 x64

I have a Workcentre 6515 that has been getting the error 043-373.
I restart the device and the issue is temporarily solved.

What does this error mean? And more important, what can i try to solve this?

6 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: Workcentre 6515 - error 043-373

Hello Engelen,

I did not find that fault, but I found a similar one that is a motor fault that says to power off/on to reset

Thanks,
CathyO-Xerox
Community Manager

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KirMonWat
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New Member

Re: Workcentre 6515 - error 043-373

Help, I'm having the same issue. I cannot find the answer to the riddle of 043-373 anywhere so I have no idea of how to go about fixing it.
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Engelen-IT
New Member
New Member

Re: Workcentre 6515 - error 043-373

I had contacted Xerox support and their respons was a quote with the price of almost 2 new machines. I think they have lost it... . I am seriously dissapointed in Xerox!

Because i was frustrated, i have opened the side of the machine myself (the left side with the circuitboards). And refitted some wires pressed a lot of switches with force. I have almost violently shook the machine. I think the machine is afraid now... it did not show the fault anymore.

Oh and Xerox kept going around the question, they did not want to say what the error meant. Just pay and we will fix it is the answer i got. How about f*ck no. No more Xerox for me.

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KirMonWat
New Member
New Member

Re: Workcentre 6515 - error 043-373

Oh no! That's not excellent news. I think the machine is still under warranty so I'll maybe try to get rid of it if there's no fix.

Thanks for your help Engelen-IT

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Re: Workcentre 6515 - error 043-373

I have the same with my 6510, I get an 043-378 error code and the printer stops and asks for a system restart. There is no paper jam but 1 sheet of unprinted paper is always under the tray. I have no idea how this sheet gets there, as I said, they printer is not jammed. Very annoying.
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Engelen-IT
New Member
New Member

Re: Workcentre 6515 - error 043-373

It is a printer with many issues and no answers from tech support but replace with new one... . I replaced it with a HP laserjet and my troubles are over.

No Xerox ever again

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