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Workcentre 6515 software upgrade failed 017-759

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I'm attempting to upgrade my 6515 from s/w 65.10.41 to 65.21.41 using the firmware update tool on my mac running 10.13.3

 

The firmare tool runs and says firmware upgraded and I get 5 beeps from the printer but it sits displaying "An authorized user is making changes to this device, Please wait....” forever. If I switch the printer off and on from the front panel I get the following on the error report and the s/w is still at 65.10.41:

 

The software upgrade failed(017-759)

(Upgrade NG)

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Valued Advisor
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Re: Workcentre 6515 software upgrade failed 017-759

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The fault is just stating again that the update failed.

 

Try the newest firmware from here.

I have seen quite a lot of failures with updates on Macs, if at all possible, try from a Windows device.

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Joe Arseneau
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Re: Workcentre 6515 software upgrade failed 017-759

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I dug out an old windows laptop and did the upgrade from it via USB rather than over the wired ethernet (both the Mac & the printer are on wired ethernet) as I did from the Mac and that worked fine.

I don't know if the issue is an upgrade over ethernet or from a Mac....
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Re: Workcentre 6515 software upgrade failed 017-759

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Hi there. Sorry for asking, but how did you manage to upgrade the FW via the USB. I have the exact same problem after a FW update trial that failed. Stuck on logo screen now.
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Valued Advisor
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Re: Workcentre 6515 software upgrade failed 017-759

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Where did you get the firmware you are using? The instructions are included in the firmware I linked above and they certainly include the USB instructions (To be clear, it is a laptop connected by USB, not firmware residing on a USB stick)

 

Capture.JPG

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Joe Arseneau
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