Workcentre 6515 software upgrade failed 017-759

[Joe Arseneau]

Where did you get the firmware you are using? The instructions are included in the firmware I linked above and they certainly include the USB instructions (To be clear, it is a laptop connected by USB, not firmware residing on a USB stick)

[tomwood]

Hi there. Sorry for asking, but how did you manage to upgrade the FW via the USB. I have the exact same problem after a FW update trial that failed. Stuck on logo screen now.

[ercm03]

I dug out an old windows laptop and did the upgrade from it via USB rather than over the wired ethernet (both the Mac & the printer are on wired ethernet) as I did from the Mac and that worked fine.

I don't know if the issue is an upgrade over ethernet or from a Mac....

[Joe Arseneau · Accepted solution]

The fault is just stating again that the update failed.

Try the newest firmware from here.

I have seen quite a lot of failures with updates on Macs, if at all possible, try from a Windows device.

[ercm03]

I'm attempting to upgrade my 6515 from s/w 65.10.41 to 65.21.41 using the firmware update tool on my mac running 10.13.3

The firmare tool runs and says firmware upgraded and I get 5 beeps from the printer but it sits displaying "An authorized user is making changes to this device, Please wait....” forever. If I switch the printer off and on from the front panel I get the following on the error report and the s/w is still at 65.10.41:

The software upgrade failed(017-759)

(Upgrade NG)