I have a WorkCentre 6515 DN with the Wifi adaptor, for use in my home. I purchased this printer in 2019 and setup was OK (struggled with getting Windows to recognise the scanner but eventually got it working) and connected to Wifi at the time fairly easily through the printers screen.
In 2021 last summer I changed my modem/router to a mesh network and I tried to connect the printer to this new Wifi network. For some strange reason when I go into Wifi settings on the printers touchscreen (Device -> Connectivity) it does not recognise any Wifi networks at all, not mine nor the many Wifi networks on my street which it used to pick up. I live in terraced housing in the UK so any device with Wifi should pick up dozens of nearby networks and when I first set this printer up it did exactly that, but now theres no screen where I can see a list of Wifis. The only way I managed to connect to the Wifi was to use my PC to login to the printers management page and manually enter the Wifi network name and password (there wasn't a list of networks to connect to or anything like that). I've also had to manually set up (via the PC browser) the ability to scan to an email address. The Wifi therefore still works due to this manual workaround, however I am unsure of why the printer interface does not recognise any Wifi networks itself.
Is there a fix for this? I have tried logging in as Admin on the printer but it makes no difference, and also tried a factory reset which made no difference. The printer software version in the configuration report is 65.42.1, for connectivity the Wifi Band is auto, ipv4 (Wifi) is DHCP/Auto.
Thanks for any help.
Solved! Go to Solution.
Thank you for using the Support Forum. Please upgrade your printer with the service pack and the latest firmware found at this link. Scroll down the page that is linked to find the information on upgrading your firmware. Then try the WI-FI setup again. If this does not address the issue please consider contacting your support centre for further assistance.