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1 Reply
CherylO-Xerox
Valued Advisor
Valued Advisor
‎04-19-2021 05:50 PM

Re: Workcentre 6655i not recognizing toner cartridge replacement

Hi adubb12, 

Thank you for using the Support Forum. Please make sure you have followed all the instructions from the article on how to replace the cartridge. Make sure the cartridge clicks into place.  If the issue continues please consider contacting your support centre for further assistance. 

Thanks,
CherylO-Xerox
Community Manager

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adubb12
New Member
New Member
‎04-15-2021 05:04 PM

Workcentre 6655i not recognizing toner cartridge replacement

Product Name: WorkCentre 6655i
Operating System: Windows 10

Hi all,

We have a Workcentre 6655i here at the office that is not recognizing a toner cartridge replacement. We have ordered a genuine Xerox cyan toner p/n:106R02744 to replace the old cartridge due to it running out. After replacement I still get a message to "replace cyan toner" or "cyan toner not fully inserted", although this is not the case as I have checked multiple times for full insertion. Any ideas guys? 

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