I have a Workcentre 7125 that does not complete the startup sequence. It's only 1.5 years old! Still on original toner cartridges.
It stops on step 3 of 6 during startup. The scrollbar continues to move and the Xerox logo is displayed against a black screen, but it does not move past this stage.
Before it froze, the on-screen menu was moving VERY slowly while it was processing a simple, 1-page document. I decided to reboot it via the power switch on front of the machine. It shut down properly.
Upon starting up, it did not get past step 3 of 6 during boot.
No errors. No beeps. Nothing out of the ordinary... I tried to boot without network cable - nothing.
Would like to figure out what the problem is.
Thank you for using the forum.
I contacted our support team and they feel this might be a hardware issue. They recommend you power down, unplug and check all the cables, reseating them. After it is unplugged for 2 minutes try to power it up again. If it is still not working it is recommended you contact support at 1-800-821-2797.
Thank you for replying to my problem.
Since the factory warranty expired 6 months ago, I would like to diagnose this problem on my own without having to pay for tech support. I feel that this unit is still new and it should be still be covered under warranty. Like I said, it is still on the original toner cartridges.
Could you please advise me on how to determine what the issue might be? Is there a "diagnostic mode" that I could access to look for fault codes? I cannot access the printer via the network when it is plugged in.
I am happy to report that I was able to fix our Workcentre. I contacted some folks who repair Xerox machines locally and they helped me diagnose it over the phone. Apparently, it's a known firmware issue.