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Workcentre 7435 Properties Panel

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A while ago my printer stopped giving many of the options I would normally have in the Properties Panel.

 

My "broken" panel.

Workcentre Properties Panel

 

My working panel for my other printer. (This has a finisher, the other does not, but they used to look identical minus the finishing option.)

Correct Properties

 

Does anyone know what causes this issue?

 

Any help would be greatly appreciated.

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Valued Advisor
Valued Advisor

Re: Workcentre 7435 Properties Panel

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Hi!

 

Have you tried reinstalling the driver, could be that it is corrupted?

 

Best Regards

Kimzi


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Re: Workcentre 7435 Properties Panel

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I've resinstalled the driver multiple times, and even tried using different drivers. No luck.

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Valued Advisor
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Re: Workcentre 7435 Properties Panel

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Hi again!

 

Do you have another computer you can try installing the driver on?

Have you checked that the finisher or that the correct settings are set under the configuration tab?

And under "advanced/driver" you'll have an option for advanced printing features, could it be that it's been disabled?

 

Best Regards

Kimzi


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Re: Workcentre 7435 Properties Panel

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Tried those suggestions with no luck.

 

My other 7435 is the using the same driver as the broken one. Could that mean it's not the driver?

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Valued Advisor
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Re: Workcentre 7435 Properties Panel

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Hi again!

 

Try printing a config report from the printer, just to see if the extra features are installed correctly.

 

Best Regards

Kimzi


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Please remember to select "Accept as Solution" for posts that helped you solve the issue.

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Re: Workcentre 7435 Properties Panel

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I figured out the solution. 

 

In case anyone else has the same issue here is the fix.

 

Control Panel > Devices & Printers > (Select your Printer) > Customize Your Printer > Administration

 

Make sure "Configuration" is set to your printer type.  Mine is a Workcentre 7435, but it was set to "Basic Printing". Changed it to Workcentre 7435 and my printer is back to normal.

 

Thanks for your help!