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11 Replies
Malexey
New Member
New Member

Re: Workcentre 7845 Alt boot fails.

I have a problem with Workcenter 7845, where to get the AltBoot update

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Melman198918-ASP
Technical Escalation Service Provider
Technical Escalation Service Provider

Re: Workcentre 7845 Alt boot fails.

It has the Sim card.
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Melman198918-ASP
Technical Escalation Service Provider
Technical Escalation Service Provider

Re: Workcentre 7845 Alt boot fails.

Tried that but still got the same result. When the upgrade starts it jumps pretty quick to halfway finished
on Network Controller and then within a couple of minutes network controller is done. It never goes any further after that.

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GabiE-Xerox
Xerox Employee
Xerox Employee

Re: Workcentre 7845 Alt boot fails.

No. The SIM card is used just at the first instalation of the machine.

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Anne22
New Member
New Member

Re: Workcentre 7845 Alt boot fails.

I have not resolved the issue yet, but another tech took a look and said the SIM card is missing. Do you know if that would cause this issue? I cannot get any other information besides that.

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Melman198918-ASP
Technical Escalation Service Provider
Technical Escalation Service Provider

Re: Workcentre 7845 Alt boot fails.

Thanks I'll try that.

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GabiE-Xerox
Xerox Employee
Xerox Employee

Re: Workcentre 7845 Alt boot fails.

You can do it yourself. It is just a simple file with no extension like FORCEDD_UPGRADE. In AltBoot folder click right in a blank area select "NEW", select "Text Document", name it IGNORE_MISSING_MODULES, delete his .txt extension.

So, in AltBoot folder put the software .dlm, the FORCED_UPGRADE file and the IGNORE_MISSING MODULES file.

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Melman198918-ASP
Technical Escalation Service Provider
Technical Escalation Service Provider

Re: Workcentre 7845 Alt boot fails.

Where do I find that? The bus?

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GabiE-Xerox
Xerox Employee
Xerox Employee

Re: Workcentre 7845 Alt boot fails.

Try also with IGNORE_MISSING_MODULE file in altboot folder.

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Melman198918-ASP
Technical Escalation Service Provider
Technical Escalation Service Provider

Re: Workcentre 7845 Alt boot fails.

Yes. Pretty much the only time I don't do force upgrade is if I'm trying to save info on the machine. 

I thought it could possibly be an SD card but I tried that too since the firmware is housed on it.

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