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TRHairston
New Member
New Member
‎06-21-2022 06:43 PM

Wrong Serial Number

Product Name: Other - specify product in post
Operating System: Not Specified

We have what we thought was a VersaLink C7130 on our demo floor. The model sticker that came with the machine say VersaLink C7100 which really isn't a model. The serial number inside the machine door says QPH220193. For whatever reason XCLS Digital Activation UI used serial number QPH222193 which is a VersaLink C7130 but when I went on the Xerox Licensing Server (XCLS) or Xerox Software Activation Portal and put in our serial number that's inside the machine's door it gave me an error, but when I put in the QPH222193 from XCLS Digital Activatio UI, it supplied me with a New Feature installtion Key, but it would not work at the mchine and gave me an incorrect or invalid key message? Any thoughts??

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CathyO-Xerox
Community Manager
Community Manager
‎06-24-2022 08:22 AM

Re: Wrong Serial Number

Hello TRHairston,

The QPH is the C7130. I would recommend you print a config report, I would check that the Serial Number there matches what is behind the door.

Thanks,
CathyO-Xerox
Community Manager

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